Return & Refund Policy

At EClassini, we want you to love your purchase. If something isn't right, we're here to help.

1. Return Eligibility

To qualify for a return:

Items must be returned within 7 days of delivery.
Items must be unused, unworn, and in their original condition.
Items must be returned in their original packaging.
Proof of purchase is required.

Customers must contact us before returning any item.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective or supplied incorrectly:

Opened tea products
Consumable products
Used tumblers, cups, or drinkware
Gift cards
Clearance or sale items
Personalized or custom-made products

3. Change-of-Mind Returns

If you change your mind after receiving your order:

You may request a return within 7 days of delivery.
The item must be unused and in resaleable condition.
Return courier costs are the customer's responsibility.
Original shipping fees are non-refundable.
Refunds will only be processed once the returned goods have been inspected and approved.

4. Damaged, Defective or Incorrect Items

If you receive:

A damaged item
A defective item
The wrong product

Please email us within 48 hours of delivery with:

Your order number
Clear photographs of the item
Photographs of the packaging

If approved, EClassini will arrange collection or provide a return waybill at our expense and offer:

A replacement
Store credit
A refund

depending on product availability and your preference.

5. Return Process

To initiate a return:

Email: hello@eclassini.co.za
Subject: Return Request – Order #XXXX

Include:

Full name
Order number
Reason for return
Supporting photographs where applicable

Once approved, return instructions will be provided.

6. PUDO Returns

Customers are responsible for safely packaging approved returns.

Returns may be sent via:

PUDO Locker-to-Locker
PUDO Door-to-Locker
Any approved courier arranged with EClassini

EClassini is not responsible for items lost or damaged during return transit when the customer arranges the shipment.

7. Refunds

Once your return has been received and inspected:

Approved refunds will be processed within 7 business days.
Refunds will be made to the original payment method where possible.
Bank processing times may vary.

Shipping fees are non-refundable unless the return results from our error.

8. Six-Month Consumer Protection Rights

Nothing in this policy limits any rights provided under the South African Consumer Protection Act, including your rights relating to defective or unsafe products. Qualifying defective goods may be returned within six months in accordance with applicable legislation.